The terms and conditions governing the use of Nana AI services
2026/01/07
Last updated: January 7, 2026
Welcome to Nana AI ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our AI-powered image generation and editing services, including our website, mobile applications, and related services (collectively, the "Service").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access the Service.
Nana AI provides AI-powered image generation and editing services using advanced AI processing infrastructure, including:
Third-Party Processing:
Our service utilizes third-party AI processing infrastructure. By using our service, you acknowledge and agree to the processing of your content through our AI processing partners' systems, subject to their terms of service and data retention policies.
Our image generation functionality is provided through integration with our AI service providers's services. This integration involves:
To access our Service, you must sign in using your Google account through Google's OAuth authentication system. We do not store your Google password or have access to your Google account credentials. By signing in, you consent to Google sharing your basic profile information (name and email) with our service.
We collect and store only the necessary information from your Google account: your name, email address, and Google user ID. You agree that this information is accurate and current. If you need to update your information, you can do so through your Google account settings.
Your account security is managed through Google's authentication system. You are responsible for maintaining the security of your Google account. You agree to notify us immediately if you believe your account has been compromised or used without authorization.
Important:
You agree to use our Service responsibly and in compliance with all applicable laws and regulations. Our AI processing partners have built-in content safety measures that automatically prevent inappropriate content generation.
Strictly Prohibited Content:
Our AI processing partners have built-in safety measures that automatically detect and refuse to generate NSFW (Not Safe For Work) and adult content. These AI models are designed to decline inappropriate content requests at the processing level.
You agree not to use the Service to generate or attempt to generate:
Built-in AI Protection:
Our AI processing partners employ industry-leading responsible AI practices with built-in content safety measures. These AI models are trained to automatically identify and refuse inappropriate content requests, ensuring compliance with content safety standards and payment processor requirements without requiring additional filtering layers.
You also agree not to use the Service to:
Policy Violations:
Violations of this Acceptable Use Policy may result in:
You retain ownership of images you upload to our Service. By uploading content, you grant us and our AI service providers a limited license to process your content as necessary to provide AI generation services. This license is temporary and terminates when your content is deleted from our AI service providers's systems (within 7 days).
You own the AI-generated images created using our Service, subject to compliance with these Terms. However, similar content may be generated for other users based on similar prompts.
Our Service, including software, algorithms, and proprietary technology, is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or reverse engineer our Service.
We offer various subscription plans with different features and usage limits. Subscription fees are billed in advance on a monthly basis.
Merchant of Record: Payments for our services are processed by Creem (Armitage Labs OÜ), which acts as the merchant of record and contractual reseller for all transactions. This means:
By completing a purchase through our service, you acknowledge that:
While Creem handles payment processing and invoicing, we (Nana AI) remain solely responsible for:
For more information about Creem's role and terms, please visit https://www.creem.io/terms.
7-Day Refund Window:
You may request a refund within 7 calendar days of the original charge:
Self-service cancellation: You may cancel your active subscription at any time through your account settings. The cancellation will prevent the next renewal charge and you may continue to use paid features until the current billing cycle ends.
Immediate cancellation & refund: If you wish to reverse a subscription charge immediately after purchase, please email support@nanabananaai.com within 24 hours. Our team will void or refund that transaction in accordance with card-network rules.
Refund window: You may request a refund within 7 calendar days of the original charge. We will deduct the monetary value of any generation credits you have already used and refund the unused portion to the original payment method. After 7 days, payments are non-refundable unless required by applicable law. EU/UK consumers retain the 14-day statutory right of withdrawal for digital content unless they expressly waive it by starting to use the service immediately.
We reserve the right to modify subscription prices with 30 days advance notice. Existing subscribers will be notified via email and will have the option to cancel before the new pricing takes effect.
We strive to maintain high service availability but cannot guarantee uninterrupted access. We reserve the right to:
Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Important Legal Notice:
The following sections contain important limitations on our liability. Please read carefully.
Our Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee the accuracy, reliability, or suitability of AI-generated content for any particular purpose.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
We may terminate or suspend your account and access to the Service immediately, without prior notice, if you breach these Terms. Upon termination:
These Terms are governed by applicable laws without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service will be resolved through:
We reserve the right to modify these Terms at any time. We will notify users of material changes by email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
If you have questions about these Terms, please contact us:
These Terms of Service are effective as of the date last updated and supersede all prior versions.